Pricing policy

 

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable as of 1 December 2014.

Product prices are regularly updated when price changes are received from our suppliers.

Discounts

Discounts are applied on ALL PRODUCTS for both RadioClub members (up to 25% on some products) and MRNSW volunteer members (over 50% on some products). The discount prices are visible once logged in, RadioClub members with your callsign and vessel rego, MRNSW volunteers with your Otter ID and password.

If you are a member of both a RadioClub and a volunteer MRNSW unit, we strongly recommend that you log in with your MRNSW volunteer Otter ID as some products are only available to Volunteer members and are only visible once logged in.

Shipping and Delivery Policy

We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 5 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

Volunteer Marine Rescue NSW ships goods Australia wide. Sorry, we do not currently ship to any overseas addresses.

Customer Service Policy

Volunteer Marine Rescue NSW is committed to providing exceptional customer service and quality products and training. We endeavour to make sure that all products listed on our website are currently in stock or available and pricing is true and correct. Standard delivery timeframes for products are between 3-12 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully.

Merchandise

We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

Donations

Online Donations

We thank you for deciding to donate to Volunteer Marine Rescue NSW. As your donation is being made online without our assistance/involvement we ask that you complete your details and the amount of your donation carefully as it involves a substantial amount of administrative time to deal with and rectify any errors.

Errors in Amount Pledged

Should an error be made in the amount of any donation, the donor has 60 days in which to notify Volunteer Marine Rescue NSW of the error. All requests for refunds must be made in writing and directed by email to finance@marinerescuensw.com.au, by fax to 02 9544 0491 or by post to Volunteer Marine Rescue NSW, Building 1, 202 Nicholson Parade, Cronulla NSW 2230. The request should have the details of the initial donation including the date, amount, name of the donor, the tax receipt number and the nature of the error.

Any tax receipt issued for the incorrect amount immediately becomes void and invalid, and a new tax receipt will be issued for the amount of the corrected donation.

Change of Heart on Donation

Please note: refunds of the amount pledged to be donated will not automatically be made simply because you have changed your mind. It is for this reason that we ask that you make your choice to donate carefully. Volunteer Marine Rescue NSW is under no obligation to give a refund if an error has been made on your part, but will endeavor to ensure that any genuine errors (such as to the amount donated) are rectified.

Volunteer Marine Rescue NSW , which is a non profit organization, reserves the right to deduct any bank or transaction charges for any refund processed onto the donor. Should an error be detected and a request for refund be made after 60 days have expired, Volunteer Marine Rescue NSW regrets that it is unable to refund any monies.

Errors by Us

Of course, should an error be made by Volunteer Marine Rescue NSW or its financial institution(s), full refunds will be made immediately upon notification of the error and all costs borne by Volunteer Marine Rescue NSW .

Privacy Policy in relation to e-commerce

Volunteer Marine Rescue NSW is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalize your shopping experience with us; that’s all. Volunteer Marine Rescue NSW uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Volunteer Marine Rescue NSW only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. Refer to the website privacy policy.

Security Policy

When purchasing from Volunteer Marine Rescue NSW your financial details are handled by PayPal using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. See PayPal Security for more information.

If you have any questions regarding our security policy, please contact our Finance department on finance@marinerescuensw.com.au.